Outpatient Services 2015

What is it about? The focus of the day will be on building an effective outpatient department that can control DNAs, CNAs, bookings, referrals, waiting times and clinic utilisation. This annual national conference will help you identify the right capacity to manage the demand on your service by concentrating on how you can influence staff, patients, technology and resources. Dedicated to sharing case studies, you will take away new ideas to impact on your patient satisfaction and financial framework. Why should you attend? This experience-sharing forum will give you the time to address change and ask ‘how can you do your job better?’ By sharing efficiency ideas and business process opportunities, this good practice day will offer you innovative implementation techniques, technologies and ways of thinking. Take one day out to think about your outpatient department: *Using your capacity: increase slot utilisation and tackle short notice cancellations *Managing growing demand: control waiting lists and demand forecasting models *Enabling staff efficiency: improve time to vet and create consistent referrals *Patient focused business: reduce DNAs, build a financial framework and support patients Key learning outcomes “OPD services will transform the way we deliver healthcare services over the next 5 years”. If you are looking to effect change, then this is your day to find out the practicalities behind good ideas, innovation and technologies to: *Achieve a step change in note taking *Build a patient focused service *Control waiting lists *Create a financial framework *Develop a nurse led service *Ease bottlenecks and achieve patient flow *Enable staff efficiency *Enhance the booking team’s role *Get the capacity right for the service *Impact on patient satisfaction *Improve vetting and referrals *Increase slot utilisation and reduce clinic churn *Learn how the best approach to patient check in kiosks *Make the best use of demand/capacity modelling *Manage clinic utilisation using technology *Reduce DNAs *Tackle short notice cancellations *Work with growing demand Who should attend? 4 years of Outpatient conferences, courses and seminars, have been attended by over 150 NHS Trusts, Health Boards and Services and over 700 individuals. This year we are expecting representatives from departments including: Outpatients, Surgery, Orthopaedics, Head & Neck, Amputee, Rheumatology, Fracture Outpatients, Pre-assessment, Diagnostics, Therapeutics, Pharmacy and Patient Services. Is this you? *Heads of Service and Nursing, Clinical Leads & Consultants *Clinical Nurse Managers, Lead Nurses, Matrons & Sisters *General, Project, Transformation, Business & Operations Managers *Administration, Service Improvement and Patient Service Managers Sponsorship and exhibition opportunities Have you considered sponsoring or exhibiting at this day? If you join us in 2015, you will be able to talk directly to this Outpatient Department audience, build familiarity and take away leads. Confirmed sponsor includes: Intouch with Health We welcome exhibitors and sponsors for 2015. Please view our exhibition page or contact sanjay.singh@sbk-healthcare.co.uk for further details. Working with your association or network If you belong to an association or network that is related to Outpatient Departments, SBK would welcome working with you. We can offer your members or network a discounted rate and a link with your website. Please email Nichola.cadwallader@sbk-healthcare.co.uk for further details

05 de noviembre de 2015 | Birmingham (Reino Unido)


Maple House

150 Corporation Street, Birmingham B4 6TB

Birmingham (Reino Unido)


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